Chatbots were one of the most significant trends in 2019. These small pieces of intellegient software with pre-programmed interactions allow users to communicate with them naturally and simulate the behavior of a human being within a conversational environment. It can be a standalone service or integrate within other messaging platforms like Facebook Messenger, Whatsapp, etc. In fact, at their F8 Conference back in April 2016, Facebook launched a chatbot service within Messenger that acts like a virtual personal assistant for business. It allows businesses to deliver automated customer support, content and interactive experiences.
WhatsApp announced a Business API for medium and large businesses, the WhatsApp Business API connects chatbot with users in a simple, secure, and reliable way. Currently, the API is available for beta users. If a business want to go to market with WhatsApp Business API. They can partner with one of WhatsApp's global business solution providers.
The adoption of these virtual assistants is growing, and hotel brands are using chatbots in lots of exciting ways. You can allow guest to book room, book hotel services during their staying the hotel, order food, and get recommendations for pretty much anything. Chatbots seemingly are the future of marketing and customer support available at the access of guest’s Palm.
ODYNS intelligent chatbot technology that can SENSE, Comprehend, ACT AND LEARN is changing the way enterprises do their business.
But how is this new trend faring in the hotel industry?
The use of chatbots in the hotel industry is still evolving, but it currently encompasses a wide range of services, from hotel bookings and customer service inquiries to pre/post-stay inquiries and general travel advice. One example of its successful implementation in the hospitality industry comes from a particular chatbot that is available through Facebook Messenger, Website, Slack, WeChat, SMS, Twitter, Etc. It allows its users to research and book travel in the hotel, as well as plan their stay in the city. The purpose of this chatbot is mainly to assist the Reception/Reservation staff, however, so if it cannot answer a question, the query can be rerouted to a human member of the front desk team. If guests prefer to speak to a real person, they only have to ask, and a human being will deal with their request..
ODYNS Hospitality Chatbot Example
ODYNS Hospitality Chatbot acts as a hotel concierge. It is designed to empower guests through instant, real-time assistance, such as exclusive recommendations for both popular and little-known sights in the area, answering questions only hotel staff would know about, or even making restaurant bookings. Several hotels have already showed Interest in this hotel chatbot concierge, and are in talks with hotel owners. By implementing this solution, hoteliers can deliver a better guest experience, while saving on staff costs.
Our hospitality clients who took the first step of innovation to implement chatbot powered by ODYNS for their internal employees and guests.
Discover the possibility of re-inventing your hotel with ODYNS chatbot solution.As you can see, chatbots present many opportunities for hoteliers, from increasing customer loyalty to enhancing the guest experience. To keep your guests coming back for more, definitely consider joining the chatbot revolution — but only if your hotel is equipped and prepared for this big step.
Let’s partner up.
Whether you’re looking for help with a single project or a bigger, long-term partnership, ODYNS have the resources and expertise you need to help you achieve more with our Hotel chatbot solutions.
Recommended Articles
See how considering, deploying & interacting aspects of Chatbot saved the Hotel a total of 162 hours per month.
Businesses are beginning to see the benefits of using chatbots for their consumer-facing products, according to a survey by Oracle.
There’s no doubt chatbots are forever changing the way businesses operate and the way that marketers approach marketing.